Shipping & FAQ
Customer Service
If you are not satisfied with your product order, please contact info@revelspirits.com to explain the reasons for your dissatisfaction.
Shipping & Fulfillment
Payment & Order Processing
Order payment processing and order fulfillment are facilitated through a compliant third-party retailer.
Shipping Locations
This service may be limited or not available in some locations due to local laws or other restrictions.
Age Verification Required
Important: All shipments containing alcohol require an adult signature (21+ years) upon delivery with valid photo ID.
Please plan accordingly by providing a shipping address where someone 21 or older will be available to sign for the package. Carriers will not leave alcohol packages unattended, even with a signature on file.
Delivery Tips:
- Consider shipping to your workplace if you’re unavailable during business hours
- Use UPS MyChoice to hold shipments at the nearest UPS pickup location
Shipping Timeframe & Tracking
- Fulfillment: 1-3 business days
- Delivery: 1-5 business days after shipment
- Total time: Allow up to 3-8 business days
You’ll receive an email with tracking information once your order ships. If you haven’t received tracking after 3 business days, contact info@revelspirits.com.
Tip: Place orders early in the week to avoid weekend warehouse delays.
Shipping Carriers & Damage
We ship via major carriers. If your order is damaged in transit, contact info@revelspirits.com for replacement or refund. Most damage occurs from multiple delivery attempts—monitor your tracking for on-time delivery.
Frequently Asked Questions
Product Information
Is your product Kosher/Halal/Gluten-free/Organic?
Contact us at info@revelspirits.com for specific dietary and certification information.
What allergens are in your products?
Allergen information is available upon request at info@revelspirits.com.
What is the alcohol percentage?
Alcohol content varies by product and is listed on individual product pages.
Availability & Ordering
Where can I purchase Revel Spirits?
Online and in select locations in California, Minnesota, Missouri, and New York.
How old do you have to be to order?
You must be 21 years or older.
Can I expedite my order?
All orders ship via standard shipping. Expedited options are not available.
Can you hold my shipment for later delivery?
Contact info@revelspirits.com before your order ships. We may not be able to accommodate all requests for fulfilled orders.
Order Tracking & Delivery
How do I track my order?
You’ll receive a tracking email once your order ships. If you don’t receive it after 3 days, check your promotions, junk, and spam folders before contacting us.
Do you ship to all US territories?
Shipping may be limited or unavailable in some areas due to local laws and restrictions.
Do I need to be home for delivery?
Yes. Someone 21+ with photo ID must sign for delivery. Carriers make up to 3 delivery attempts. Failed deliveries result in return to sender and partial refund.
Can I ship to a P.O. Box?
No. Orders cannot be shipped to APO/FPO/DPO or P.O. Box addresses due to adult signature requirements.
Can I change my delivery address?
Contact info@revelspirits.com immediately if you need to change your address. Address changes may not be possible for orders already shipped.
Order Changes & Returns
Can I add or remove products from my order?
No. All sales are final once placed.
Can I get a refund?
All sales are final. Returns and exchanges are not accepted except for:
- Damaged shipments
- Incorrect items received
- Missing items from your order
Contact info@revelspirits.com within 3 days of delivery with photos of damage or incorrect items.
I received only some of my products. What next?
Multiple items may ship separately with different tracking numbers. Contact info@revelspirits.com if items are missing after all tracking shows delivered.
International & Payment
Do you ship internationally?
Not currently.
How will the charge appear on my statement?
Charges appear as “BEVSTACK-WINE/LIQR,” “Liquor & Wine Warehouse,” or “BEVSTACK.”
Questions?
Contact us at info@revelspirits.com